Frequently asked questions

Everyone can use a Novaline weighted blanket. However, due to the weight, the blanket is not suitable for babies and toddlers.

The Novaline weighted blankets are exclusively sold on our website. Click here for more information.

Sharing is of course always allowed, but if you both want to enjoy the effect of the blanket, the advice is to each take a separate blanket. Sleeping with two people under the same blanket can reduce the positive effect.

A Novaline weighted blanket can be washed in the washing machine, but always check that the weighted blanket does not exceed the maximum allowed weight of your washing machine. Wash at 30 degrees and with similar colors. To make washing easier, we recommend purchasing a summer cover or winter cover for your weighted blanket. Then you only need to wash the cover and not the entire blanket.

Due to the glass beads, the blanket is not suitable for the dryer. Always hang it out to dry.

Orders placed Monday through Friday before 22:00 are delivered the next day. Orders placed on Saturday and Sunday are delivered by Tuesday at the latest. No deliveries are made on holidays.

Of course! Sleeping is personal for everyone. If you are not satisfied with your order, you can return it unused up to 30 days after purchase. Send us a message at info@novaline-dekens or via our contact form for instructions. Return costs are at your own expense.

Before you return anything, please contact us first via the customer service and we will gladly assist you with the return shipment.

The costs of the return are for the customer.

Within 14 days after receiving the return, you will receive your money back via the payment method you used.

You can reach our customer service via this page.

To date, we do not have a physical visit address. For questions, you can contact our customer service.