Shipping
Orders placed via the Novaline Weighted Blankets webshop from Monday to Friday before 3:00 p.m. are shipped the same day (excluding public holidays). Orders placed outside these hours are shipped on the next working day. We do everything we can to deliver your order on time. However, in exceptional cases, circumstances may cause the shipment or delivery of your order to be delayed.
After your order has been shipped, you will always receive an email containing a tracking link, which you can use to follow the status of your package at any time.
Returns
- You can return your order within 100 days of receipt.
- Refunds are issued within 14 days of receiving your return (often sooner).
- The purchase amount will be refunded via the payment method you used to pay.
- Returns are not free: you are responsible for the cost of returning the product. In return, you will receive a full refund of your order. This way, we share the costs fairly :).
- Would you like to exchange your product? Let us know. Once we have received the original product, we will send the replacement blanket to you. Any difference in price will be settled.
Register your return
Would you like to return something? Register your return by sending an email to [email protected]. Please include your name and order number (which can be found in your order confirmation; you can also reply to the order confirmation). After receiving your return request, we will email you the return instructions.
Reason for return
After you register your return, we will contact you (by phone or email). This is not intended to be bothersome; we would simply like to know why you want to return the product and what did not meet your expectations. This helps us continue to improve our products and services. There is always something to learn from a return.
Sending your package
- Make sure the product is clean and free of hair or other signs of use.
- Carefully place the product back in its original packaging.
- Write your order number clearly on a note and include it in the package.
- The return address is:
Novaline
Molenstraatje 35
4001 CA, Tiel
Netherlands
- Pack everything securely so it does not get damaged during transport.
- Take the package to a shipping point of your choice and keep the shipping receipt safe.
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Please note: There is not always someone present at our receiving address. Therefore, email the shipping receipt or the Track & Trace link to [email protected].
Questions?
Do you have questions before, during, or after returning your product? We are happy to help. Send an email to [email protected]
Frequently asked questions
Are returns free?
We do not use a freepost return service. Returns are therefore not free; as the customer, you are responsible for the cost of returning an item. However, in return, all costs incurred for your order will be fully refunded. This way, we share the costs, which is the fairest solution for both parties. :)
What is the return address?
Novaline Weighted Blankets
Stationsstraat 35,
4001CD, Tiel
What do you do with returned products?
Since weighted blankets are a new type of product for many people, you have 100 days to try one out. Could you receive a second-hand weighted blanket if you order one? No, you do not have to worry about that. Only unused products, new in their packaging, are put back on sale. Products that have been tried are donated to a good cause, or cleaned and sold through our outlet. The outlet is still under development.
Can I exchange my order?
If you would like to exchange your product, please let us know. You can return the original product, and we will arrange for the replacement blanket to be sent to you. Any difference in price will be settled.
When will my return be processed?
Your return will be processed within 2 weeks at the latest, but this often happens sooner.
WhatsApp
@novaline_dekens
@novalineverzwaringsdekens
