Refund policy

Returns & refunds

• Returns are possible within 100 days of receiving your order.
• Refunds are issued within 14 days of receiving your return (often sooner).
• The purchase amount will be refunded via the payment method you used to pay.
• Returns are not free: you are responsible for the cost of returning the product. In return, you will receive a full refund for your order. This allows us to share the costs fairly :).
• Would you like to exchange your product? Let us know. Once we receive the returned product, we will send the replacement blanket to you. Any difference in price will then be settled.

Registering a return

Would you like to return something? Register your return by sending an email to [email protected]. Include your name and order number (which can be found in your order confirmation; you can also reply to the order confirmation). After receiving your request, we will email you the return instructions.

Reason for return

After you register your return, we will contact you by phone or email. This is not intended to be intrusive, but we would like to know why you want to return the product and what did not meet your expectations. This helps us continue improving our products and services. There is always something to learn from a return.

Sending your package

1. Make sure the product is clean and free of hair or other signs of use.
2. Carefully place the product back in its original packaging.
3. Write your order number clearly on a note and include it in the package.
4. The return address is:
   Novaline
   Molenstraatje 35
   4001 CA, Tiel
   The Netherlands
5. Pack everything securely so it is not damaged during transport.
6. Take the package to a shipping point of your choice and keep the shipping receipt safe.
7. Please note: There is not always someone present at our receiving address. Therefore, email the shipping receipt or Track & Trace link to [email protected].

Questions?

Do you have questions before, during, or after returning your product? We are happy to help. Send an email to [email protected]